Terms & Conditions

1. About Kharga Digital Media

Kharga Digital Media is a digital marketing and creative services company providing solutions that may include:

• Digital Marketing
• Social Media Marketing
• Social Media Management
• Search Engine Optimization (SEO)
• Performance Marketing
• Meta & Google Advertising
• Branding
• Logo Design
• Graphic Design
• Content Creation
• Video Editing
• Website Design & Development
• UI/UX Design
• Digital Strategy
• Creative Campaigns
• Marketing Consultation

The exact services provided to a client will depend on the agreed project scope, proposal, quotation, or service agreement.

2. Acceptance of Terms

By using our website or engaging with Kharga Digital Media, you confirm that:

• You have read and understood these Terms & Conditions.
• You agree to be bound by these terms.
• The information you provide to us is accurate and complete.
• You have the authority to enter into an agreement with us on behalf of your business or organization, where applicable.

These Terms & Conditions may apply together with individual proposals, quotations, invoices, contracts, or project agreements.

Where a specific written agreement conflicts with these general terms, the specific agreement may take precedence for that particular project or service.

3. Website Usage

You may use the Kharga Digital Media website for lawful purposes only.

You agree not to:

• Use the website for illegal activities
• Attempt to gain unauthorized access to the website or its systems
• Copy or reproduce website content without permission
• Upload malicious code, viruses, or harmful material
• Interfere with website functionality or security
• Misrepresent your identity or business
• Use our content for fraudulent or unauthorized commercial purposes

We reserve the right to restrict or terminate access to the website if we believe these terms have been violated.

4. Service Enquiries

Submitting an enquiry through our website does not automatically create a client relationship or guarantee that services will be provided.

After receiving an enquiry, Kharga Digital Media may contact you to understand your requirements, discuss the project, determine the appropriate services, and provide a proposal or quotation where applicable.

A project will generally begin only after the required scope, pricing, timeline, and other relevant terms have been mutually agreed upon.

5. Project Scope

Before starting a project, Kharga Digital Media may provide a proposal, quotation, statement of work, or project agreement describing the services to be delivered.

The project scope may include:

• Deliverables
• Number of concepts
• Number of revisions
• Project timeline
• Service fees
• Payment schedule
• Client responsibilities
• Third-party costs
• Additional services

Work requested outside the agreed scope may be treated as additional work and may involve additional charges.

6. Client Responsibilities

To ensure that projects are completed efficiently, clients are expected to provide accurate and timely information, materials, approvals, and feedback.

Depending on the project, clients may be responsible for providing:

• Brand information
• Logos and existing brand assets
• Images and videos
• Product information
• Website content
• Business information
• Login or access permissions where necessary
• Advertising account access
• Social media account access
• Required approvals and feedback

Delays in providing required information, content, access, or approvals may affect the project timeline.

7. Project Timelines

We aim to complete projects within the timelines communicated during project planning.

However, timelines may change due to:

• Delayed client feedback
• Delayed approvals
• Missing content or information
• Changes in project requirements
• Additional revisions
• Technical issues
• Third-party service delays
• Advertising platform issues
• Unforeseen circumstances

A revised timeline may be communicated when significant changes affect the original schedule.

8. Revisions and Changes

The number of revisions included in a project will depend on the agreed scope or quotation.

A revision generally means a reasonable modification to an existing concept or design.

A completely new concept, significant change in direction, or additional deliverable may be considered new work and may incur additional charges.

To avoid unnecessary delays, clients are encouraged to provide consolidated and clear feedback.

9. Additional Work

Requests outside the agreed scope may be charged separately.

Additional work may include:

• Extra design concepts
• Additional pages
• Additional creative assets
• Additional social media posts
• Additional video edits
• New website functionality
• Additional advertising campaigns
• Major changes to an approved design
• Additional revisions
• New project requirements

Any applicable additional cost will be communicated before the additional work is undertaken where reasonably possible.

10. Pricing and Quotations

Prices provided by Kharga Digital Media may vary depending on the project requirements, scope, complexity, timeline, and services selected.

A quotation or proposal may include specific pricing and payment conditions.

Unless otherwise stated, quotations may have a limited validity period and may be subject to change after the validity period expires or if project requirements change.

Third-party expenses may not always be included in our service fees.

11. Payments

Clients agree to make payments according to the payment schedule specified in the applicable proposal, quotation, invoice, or agreement.

Depending on the project, payment may be structured as:

• Advance payment
• Milestone-based payment
• Monthly payment
• Final payment
• Retainer-based payment

Work may begin only after the required advance payment has been received.

Where payments are delayed, Kharga Digital Media may temporarily pause work until outstanding amounts are received.

12. Late Payments

If a client fails to make a payment by the agreed due date, Kharga Digital Media may:

• Pause ongoing work
• Delay delivery
• Suspend services
• Restrict access to certain deliverables
• Reschedule project timelines

Any consequences or late-payment charges will be applied only where specified in the applicable agreement or invoice.

13. Digital Marketing Results

Kharga Digital Media will make reasonable professional efforts to deliver agreed marketing services and improve campaign performance.

However, we do not guarantee specific results such as:

• A fixed number of leads
• A specific number of sales
• Guaranteed revenue
• Guaranteed website traffic
• Guaranteed search rankings
• Guaranteed social media followers
• Guaranteed advertising conversions
• Guaranteed return on advertising spend

Digital marketing results can be affected by competition, market conditions, advertising platforms, budgets, audience behavior, algorithms, client offerings, website performance, and other factors outside our control.

14. Advertising Platforms

Digital advertising services may involve third-party platforms such as search engines, social media networks, advertising networks, and other online platforms.

These platforms may change their:

• Policies
• Algorithms
• Pricing
• Advertising requirements
• Targeting options
• Features
• Approval processes

Kharga Digital Media is not responsible for changes made independently by third-party platforms.

Advertising accounts may also be suspended, rejected, restricted, or limited by the relevant platform. We will make reasonable efforts to assist with such situations, but cannot guarantee approval or restoration.

15. SEO Services

SEO performance depends on various factors, including search engine algorithms, competition, website quality, content, technical implementation, industry conditions, and search behavior.

We do not guarantee:

• A specific Google ranking
• A guaranteed first-page position
• A specific traffic increase
• A fixed number of leads
• A specific period for achieving ranking improvements

SEO is an ongoing process, and results may take time.

16. Website Design and Development

For website projects, the final scope will be based on the agreed proposal or project agreement.

Additional charges may apply for requirements outside the agreed scope, including significant functionality changes, additional pages, integrations, or features.

Clients are responsible for providing accurate business information and required content unless content creation is specifically included in the project.

Website hosting, domains, premium plugins, software licenses, APIs, stock assets, and other third-party services may involve separate costs unless specifically included in the agreement.

17. Content and Client-Provided Materials

Clients are responsible for ensuring that materials provided to Kharga Digital Media can legally be used. This includes:

• Images
• Videos
• Logos
• Fonts
• Text
• Music
• Product information
• Brand assets
• Customer data
• Other copyrighted materials

Clients should have the necessary rights, licenses, and permissions for materials they provide.

Kharga Digital Media is not responsible for legal claims arising from unauthorized materials supplied by a client.

18. Intellectual Property

Unless otherwise agreed in writing, Kharga Digital Media retains ownership of its original concepts, processes, templates, systems, methods, internal resources, and unused creative concepts.

Upon full payment, ownership or usage rights for the final approved deliverables will be transferred or licensed to the client according to the terms agreed for the particular project.

Third-party assets, fonts, stock images, software, plugins, templates, and other licensed materials remain subject to their respective licensing terms.

19. Portfolio and Case Studies

Unless otherwise agreed in writing, Kharga Digital Media may display completed work in its portfolio, website, social media, presentations, awards submissions, or case studies for promotional purposes.

If a project contains confidential information or is subject to a confidentiality agreement, we will respect the applicable confidentiality terms.

Clients may request specific confidentiality arrangements before or during a project.

20. Confidential Information

Both Kharga Digital Media and its clients may receive confidential business information during a project.

Confidential information may include:

• Business strategies
• Marketing plans
• Financial information
• Customer information
• Product information
• Internal documents
• Login credentials
• Campaign information
• Unreleased creative materials

We expect both parties to take reasonable steps to protect confidential information.

Specific confidentiality obligations may be established through a separate Non-Disclosure Agreement (NDA) or written contract.

21. Third-Party Tools and Services

Our services may depend on third-party platforms, software, hosting providers, APIs, plugins, advertising platforms, analytics tools, or other external services.

Kharga Digital Media does not control the availability, functionality, pricing, policies, or security of third-party services.

If a third-party service becomes unavailable, changes its terms, increases its pricing, or discontinues a feature, additional costs or project adjustments may be required.

22. Cancellation and Termination

Either party may terminate a project or ongoing service relationship according to the terms specified in the applicable agreement.

If a client cancels a project after work has started, fees may be payable for work already completed, committed resources, approved expenses, or other agreed costs.

Any refund eligibility will depend on the applicable proposal, invoice, service agreement, and work already completed.

23. Refunds

Refund terms may vary depending on the nature of the service.

Because many digital services involve time, creative work, strategy, planning, development, and resources that begin before final delivery, payments may not always be refundable once work has commenced.

Any applicable refund will be determined according to the agreed project or service terms.

24. Service Suspension

Kharga Digital Media may temporarily suspend services when reasonably necessary due to:

• Non-payment
• Violation of these Terms & Conditions
• Security concerns
• Misuse of services
• Missing client information
• Legal requirements
• Technical issues
• Circumstances beyond our reasonable control

Services may resume once the relevant issue has been resolved.

25. Website Content

We aim to keep the information published on our website accurate and useful.

However, website content may include general information, examples, opinions, service descriptions, or marketing materials and may not always reflect the exact terms applicable to a specific project.

We reserve the right to update, modify, remove, or change website content without prior notice.

26. Testimonials and Reviews

Testimonials displayed on our website may represent the individual experiences and opinions of our clients.

Results and experiences may vary depending on factors such as business type, market conditions, budget, competition, and implementation.

Testimonials should not be interpreted as a guarantee that another client will achieve identical results.

27. Disclaimer

Our services are provided based on the agreed scope and professional efforts described in the applicable project agreement.

To the extent permitted by applicable law, Kharga Digital Media does not guarantee that:

• Our website will always be available
• Services will always be uninterrupted
• Third-party platforms will remain available
• Digital marketing campaigns will achieve specific results
• Search rankings will remain constant
• Advertising platforms will approve every campaign
• Website performance will remain unaffected by third-party changes

We will make reasonable efforts to provide reliable and professional services.

28. Limitation of Liability

To the maximum extent permitted by applicable law, Kharga Digital Media will not be responsible for indirect, incidental, special, consequential, or unforeseeable losses arising from the use of our website or services.

This may include losses related to:

• Business interruption
• Loss of revenue
• Loss of profits
• Loss of data
• Loss of business opportunities
• Third-party platform changes
• Advertising account restrictions
• Search engine algorithm changes
• Website downtime caused by third-party providers

Nothing in these Terms & Conditions is intended to exclude liability that cannot legally be excluded under applicable law.

29. Force Majeure

Kharga Digital Media will not be responsible for delays or failures caused by circumstances beyond our reasonable control.

Such circumstances may include:

• Natural disasters
• Internet or network failures
• Power outages
• Government actions
• Cybersecurity incidents
• Platform outages
• Server failures
• Strikes
• Changes in regulations
• Public emergencies
• Other unforeseen circumstances

When reasonably possible, we will communicate significant delays caused by such events.

30. Privacy

Your use of our website and services may involve the collection and processing of personal information.

Our handling of personal information is described in our Privacy Policy, which should be read together with these Terms & Conditions.

31. Changes to These Terms

Kharga Digital Media may update these Terms & Conditions from time to time.

Changes may be made to reflect:

• New services
• Changes in business practices
• Website updates
• Technology changes
• Legal or regulatory requirements

Updated terms will be published on this page with a revised "Last Updated" date.

Your continued use of our website after changes are published may constitute acceptance of the updated terms, subject to applicable law.

32. Governing Law

These Terms & Conditions shall be interpreted and governed according to the applicable laws and regulations of India.

Any disputes arising in connection with these terms or our services will be subject to the applicable jurisdiction agreed between the parties or otherwise determined under applicable law.

For client projects, a separate agreement may specify additional dispute-resolution procedures or jurisdiction.

33. Severability

If any provision of these Terms & Conditions is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to remain in effect to the extent permitted by applicable law.

The invalid provision may be modified or replaced with a valid provision that most closely reflects the original intention.

34. Entire Agreement

These Terms & Conditions, together with any applicable proposal, quotation, invoice, service agreement, statement of work, NDA, or other written agreement, may form the understanding between Kharga Digital Media and the client regarding the relevant services.

Any specific project agreement may contain additional terms applicable to that project.

35. Contact Us

If you have any questions regarding these Terms & Conditions, our services, or your project, please contact us:

We are happy to clarify any questions regarding our services, project terms, or agreements before you begin working with us.